OC redirects to CABI login page after selecting a report in UIM

Products

• DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

You want to generate a CABI report through an operator console. When you select a report, the following symptoms might be noticed: 

1. You are redirected to the CABI login page (instead of the cabi report generation page)
2. After logging in, the "page not found" error is displayed
3. You need to close the window and click on the desired report one more time
4. After this, you are redirected to the CABI report as expected 

Environment

• Release : 20.4 or later 
• CABI 7.x or later 
• Firefox browser

Cause

Misconfiguration of cabi_url parameter 

Resolution

If the common name for cabijs certificate is an FQDN, the cabi js link configured at cabi probe in cabi.cfg should be configured with the FQDN as well

Example:

• WRONG: cabi_url = https://##.##.##.##.#/cabijs
• CORRECT: cabi_url = https://<FQDN>/cabijs

After changing the cabi_url value, follow the below procedure:

1. Deactivate and activate the cabi probe
2. Deactivate and activate the operator console wasp
3. Login into OC on Firefox with the same name (FQDN assuming OC certificate is also FQDN, if its IP access oc with IP) as in your OC certificate.

Additional Information

Make sure you are aware of article: CABI Login Page Comes Up when trying to run a report from the OC