UIM Dashboard designer dashboards have stopped working

Products

• DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

A critical dashboard that is used for outages has stopped working.  

 

 

Environment

Release : 20.4

Cause

You can add your own data sources to dashboards per this document. If they are not configured correctly, this will cause dashboards to timeout and no longer work.
https://techdocs.broadcom.com/us/en/ca-enterprise-software/it-operations-management/unified-infrastructure-management/20-4/configuring-and-viewing-monitoring-data/the-dashboard-portlet/create-and-assign-the-data-source-for-a-widget.html

Resolution

Removing these or correcting them if needed will resolved the issue.

Delete or correct the <jdbc> section from the dashboard section of the wasp.cfg file, you may use raw configuration or manually remove or edit the file, then restart the wasp probe.
        <jdbc>
            <3>
                jdbc_driver = com.microsoft.sqlserver.jdbc.SQLServerDriver
                name = jdbc/nis
                jdbc_username = <redacted>
                jdbc_url = jdbc:sqlserver://;serverName=<redacted>141;databaseName=NimsoftSLM;instanceName=<redacted>;applicationName=/<redacted>/PrimaryHub/<redacted>/dap
                jdbc_password = <redacted>
            </3>
            <2>
                jdbc_driver = com.microsoft.sqlserver.jdbc.SQLServerDriver
                name = jdbc/oracle
                jdbc_username = <redacted>
                jdbc_url = jdbc:sqlserver://;serverName=<redacted>141;databaseName=NimsoftSLM;instanceName=<redacted>;applicationName=/<redacted>/PrimaryHub/<redacted>/dap
                jdbc_password = <redacted>
            </2>
            <1>
                jdbc_driver = com.microsoft.sqlserver.jdbc.SQLServerDriver
                name = jdbc/dap
                jdbc_username = <redacted>
                jdbc_url = jdbc:sqlserver://;serverName=<redacted>141;databaseName=NimsoftSLM;instanceName=<redacted>;applicationName=/<redacted>/PrimaryHub/<redacted>/dap
                jdbc_password = <redacted>
            </1>
        </jdbc>