ITPAM 4.4 service fails to start with an error "DBDefinition Non supported character set"

Products

• CA Process Automation Base
• CA Service Management - Service Desk Manager

Issue/Introduction

After the installation was completed, the Process Automation service does not start with the following error message in c2o.log.

From c2o.log,
--->
2023-06-07 10:26:01,682 WARN  [org.jgroups.stack.Configurator] [ead Pool -- 114] JGRP000014: GMS.view_bundling has been deprecated: view bundling is enabled by default
2023-06-07 10:26:05,352 ERROR [org.jgroups.protocols.JDBC_PING] [ead Pool -- 114] JGRP000145: Error updating JDBC_PING table
java.sql.SQLSyntaxErrorException: ORA-00942: table or view does not exist
...
2023-06-07 10:26:05,710 ERROR [com.optinuity.c2o.ddlgenerator.C2ODDLGenerator] [ead Pool -- 114] Error in generating DBDefinition Non supported character set (add orai18n.jar in your classpath): AR8ISO8859P6
2023-06-07 10:26:05,711 ERROR [com.optinuity.c2o.ddlgenerator.C2ODDLGenerator] [ead Pool -- 114] Error occurred while adjusting DB definitionjava.lang.Exception: Error occurred while adjusting DB
2023-06-07 10:26:05,711 ERROR [com.optinuity.c2o.server.ServerController] [ead Pool -- 114] Failed to initialize DDL
java.lang.Exception: Error occurred while adjusting DB

Environment

Release : 4.4

Resolution

The character set, AR8ISO8859P6 - Arabic, is not supported by ITPAM. ITPAM 4.4 supports only following five languages as documented.

    a. Brazilian Portuguese
    b. French
    c. German
    d. Japanese
    e. US English

If you would like our Product Management team to change the behavior in the future release, please raise an enhancement request for it from our Idea site.

Additional Information

Language Certifications