DX OI SAAS integration with Service Now ticketing calls limits

Products

• DX OI SaaS

Issue/Introduction

Is there any way to throttle ticket actions in the case of an alarm storm?
What is the max number of ticketing calls per second DX SAAS can make to Service Now?
Do we have any best practice documentation about this integration?
I have review the online guide, but unable to find much about above topics.

 

 

Environment

Release : SAAS

Resolution

OI has a definitive count of active thread counts for ITSM pod i.e 100.
So at any point of time for any integration it would be 100 requests at max served for any integration for alarms at any point of time. That 100 request would be per tenant.
With this information, we cannot make exact determination of calls per seconds. if all 100 threads are busy, then 101 ticketing call will have to wait to finish one of the thread to have this call started.