You want to know the location of your DLP Cloud Service Detector license

Products

• Data Loss Prevention Cloud Service for Email
• Data Loss Prevention Cloud Detection Service
• Data Loss Prevention Cloud Detection Service for ICAP
• Data Loss Prevention Cloud Detection Service for REST
• Data Loss Prevention

Issue/Introduction

You are looking for the SLF - aka the "Symantec License File" for your DLP Cloud Service, and can't see it in the "Licenses" directory on your Enforce Server.

Environment

Release : 16.0

Cause

You have other SLF files but none of them appear to be for the DLP Cloud Services.

Resolution

The DLP Cloud Service is based on a subscription model, therefore, licenses for the Cloud Service are not imported in the way that license files as those for "on-premises" licenses.

 

Instead, as part of enrollment bundle process, the license for the service is established via the successful import of a digital certificate. When the service is connected in this way, the license for the associated Cloud Service appears in the list of entitlements on your Enforce Server - under System > Settings > General.

Additional Information

A Cloud Service license in the Enforce Server is "perpetual" meaning that it will not expire, but connection to the Cloud Service does require an active subscription - indicated by the presence of a non-expired Cloud Certificate.

 

For more information on this process of verifying your license, see this KB: Renew expiring cloud certificates (broadcom.com).