Messaging Gateway has sent an alert message to administrators indicating that one or more messages have been marked as bad and held in the Bad Message queue:
Subject: Bad message found
The Symantec Messaging Gateway has determined that one or
more email messages are destabilizing the filtering process.
These messages are listed below and have been placed into
the Bad Message queue.
You may view and act on these messages from the command line
with the mta-control bad-msg command set.
Refer to the Symantec Messaging Gateway Administration Guide
for more information about the mta-control command.
Time: Tue, 02 Nov 2024 21:17:10 -0700
Host: smg.example.com
Instance: inbound
Queue-ID: 40/00-16096-5DC02816
In some rare cases, the Brightmail engine used by Messaging Gateway cannot scan a message or attachment due to the construction of the message data. If a message cannot be scanned and interferes with the operation of the scanning engine then Messaging Gateway will place the message in the Bad Message queue for review and to prevent the message from continuing to interfere with SMG operation.
Bad message handling can be configured from the Protocols > SMTP > Settings page although configuration is limited to whether the feature is enabled and the number of attempts SMG will attempt to scan a message before marking at as bad.
mta-control all bad-msg-list
mta-control all bad-msg-list
to get a list of bad messages and their queue ids if you do not already have the message queue idmta-control all bad-msg-export [queue-id] [url]
Examplemta-control all bad-msg-export 40/00-16096-5DC02816 scp://[email protected]/tmp/
mta-control all bad-msg-list
to get a list of bad messages and their queue ids if you do not already have the message queue idmta-control all bad-msg-delete [queue-id]
Examplemta-control all bad-msg-delete 40/00-16096-5DC02816
mta-control all bad-msg-list
to get a list of bad messages and their queue ids if you do not already have the message queue idmta-control all bad-msg-bypass [queue-id]
Examplemta-control all bad-msg-bypass 40/00-16096-5DC02816
WARNING: Using bypass to release a message from the bad message queue will cause it to be delivered to the original recipient list without spam or malware protection.
mta-control all bad-msg-list
to get a list of bad messages and their queue ids if you do not already have the message queue idmta-control all bad-msg-forward [queue-id] [email address]
Examplemta-control all bad-msg-forward 40/00-16096-5DC02816 [email protected]
WARNING: Forwarding a message from the bad message queue will cause it to be delivered to the specified address without spam or malware scanning by Messaging Gateway
mta-control all bad-msg-list
to get a list of bad messages and their queue ids if you do not already have the message queue idmta-control all bad-msg-retry [queue-id]
Examplemta-control all bad-msg-retry 40/00-16096-5DC02816