SPE 9.0.0 exits unexpectedly during automatic purge of items from local Quarantine
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SPE 9.0.0 exits unexpectedly during automatic purge of items from local Quarantine

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Article ID: 267282

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Updated On:

Products

Protection Engine for Cloud Services Protection Engine for NAS

Issue/Introduction

The binary executable of Symantec Protection Engine (SPE) 9.0.0 exits unexpectedly during the purge of items from the SPE local Quarantine.

Environment

Symantec Protection Engine 9.0.0

The local Quarantine is enabled and automatic purging is set to enabled.

Resolution

 

This issue is resolved in SPE 9.0.1. To prevent this behavior, please upgrade to SPE 9.0.1 or install SPE 9.0.1. 

 

To workaround this issue until you have time to adopt SPE 9.0.1, disable the purge feature of the SPE local quarantine.

 

To disable purge settings on Windows

  1. To check the current value of PurgeSettings, type: 
    find "PurgeSettings" configuration.xml
  2. To backup the configuration.xml before making changes: 
    copy configuration.xml configuration.20230602
  3. To confirm the xmlmodifier path, type: 
    xmlmodifer.exe -q /configuration/QuarantineServerSettings/PurgeSettings/@enabled configuration.xml
  4. To change enablePurgeSettings to false, type: 
    xmlmodifer.exe -s /configuration/QuarantineServerSettings/PurgeSettings/@enabled "false" configuration.xml
  5. To confirm the change, type: 
    xmlmodifer,exe -q /configuration/QuarantineServerSettings/PurgeSettings/@enabled configuration.xml
  6. To restart the SPE service at the cmd prompt, type: 
    net stop symcscan 

    net start symcscan

 

To disable purge settings on Linux

  1. To check the current value of PurgeSettings, type: 
    grep "PurgeSettings" configuration.xml
  2. To backup the configuration.xml before making changes: 
    cp configuration.xml configuration.20230602
  3. To confirm the xmlmodifier path, type: 
    ./xmlmodifer -q /configuration/QuarantineServerSettings/PurgeSettings/@enabled configuration.xml
  4. To change enablePurgeSettings to false, type: 
    ./xmlmodifer -s /configuration/QuarantineServerSettings/PurgeSettings/@enabled "false" configuration.xml
  5. To confirm the change, type: 
    ./xmlmodifer -q /configuration/QuarantineServerSettings/PurgeSettings/@enabled configuration.xml
  6. To restart the SPE service at the cmd prompt, type: 
    /etc/init.d/symcscan restart

 



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