When adding a server to the console you get an error: Failed to add following server(s)

Products

• Protection Engine for NAS

Issue/Introduction

Using the Symantec Protection Engine (SPE) 9.0 console and adding a server to the console you get the following error.

Failed to add following server(s);

<Server Name>. Reason: Unauthorized

 

 

Cause

Possible causes:

1. A look in the log file "C:\Program Files\Symantec\Scan Engine Console\CMaF\logs\CmafUI.log"  showed the following entry:   The credentials of the administrator is invalid. Reason: Either User name or password do not match.

  The password you passed in does not match the password set during the installation of Protection Engine on the server being imported.

 

2. Local permissions (UAC) is turned up high and the console is unable to lookup local settings or reach out to the remote server.

 

3. The Symantec Protection Engine (symcscan) service is stopped.

Resolution

Cause 1: The best option would be to make sure the password is what it is expected to be. Please do the following:

    (a) Open an administrative command prompt

    (b) CD "C:\Program Files\Symantec\Scan Engine"

    (c) Run the following command replacing password with the correct password:    XMLModifier.exe -p password configuration.xml

    (d) Restart the Protection Engine service:   net stop symcscan && net start symcscan

 

Cause 2:

 (a) Open a File Explorer window go to  "C:\Program Files\Symantec\Scan Engine Console\CMaF"

 (b) Right click and Run Symantec.Cmaf.UI.exe as administrator

 

Cause 3:

Windows:  Open the services panel and verify if Symantec Protection Engine service is running.

Linux:  Run the command /etc/init.d/symcscan status

If the status comes back as "Symantec Protection Engine is stopped" then run the following command: /etc/init.d/symcscan start

Wait 15 seconds then verify the status again.