IO service stuck with CreateProcess failed: The paging file is too small for this operation to complete

Products

• CA Automic Dollar Universe

Issue/Introduction

Automic Dollar Universe service IO on the server is 'frozen' / 'stuck' - Non responsive.

In the universe.log we can see following error messages:

CreateProcess failed: The paging file is too small for this operation to complete.
CreateProcess failed: Insufficient system resources exist to complete the requested service. (0x5aa)
CreateProcess failed: Not enough memory resources are available to process this command. (0x8)

Environment

Release : 6.x, 7.x

Component: Automic Dollar Universe

Cause

Operating System issue. There is no more available memory on the OS, so Dollar Universe is not able to operate.

Resolution

There are some articles on the internet how to solve it:

https://answers.microsoft.com/en-us/windows/forum/all/the-paging-file-is-too-small-for-this-operation-to/e62356fd-5bae-4fdf-ad1c-0b2824ba8aa7

There are few things to check:

- contact your Windows Admin to check how to overcome issue with "the paging file is too small"

- check what Uprocs are running during time of the issue. It might be that the Uprocs are running a scripts/programs which are consuming a lot or memory. This can lead to lack of memory on the OS.

Root Cause:

The Security Tool was the culprit. It was consuming more than 20GB of memory leading to Out of Memory issue on the server.