After moving Enforce to a new server you observed a "Proxy Response status: 403 URLBlocked " erro in the MonitorController0.log and DLP services keep restarting every couple of minutes.
1. Connection to Symantec Cloud Gateway is terminated
May 23, 2023 12:58:10 PM com.symantec.dlp.services.csgconnection.ConnectionStateManager onDisconnected
INFO: Connection to ConnectionIdentifierId [hostName=gw2.csg.dlp.protect.symantec.com, port=443] is terminated.
2. Proxy Response status: 403 URLBlocked
May 23, 2023 12:59:01 PM com.symantec.dlp.communications.common.activitylogging.JavaLoggerImpl log
SEVERE:
java.lang.Exception: Proxy Response status: 403 URLBlocked
at com.symantec.dlp.communications.transportlayer.impl.NettyTransportConnection.handleProxyResponse(NettyTransportConnection.java:1165)
at com.symantec.dlp.communications.transportlayer.impl.NettyTransportConnection.messageReceived(NettyTransportConnection.java:1124)
at org.jboss.netty.channel.SimpleChannelHandler.handleUpstream(SimpleChannelHandler.java:88)
(...)
TC - Unexpected exception for connection number 939 at 2023-05-23 12:59:01. Failure response received from proxy.Connection statistics:
Connection Number = 939
PeerId = null
StartTime = 2023-05-23 12:59:01.593
Disconnected Time = Not Yet Disconnected
Duration Of Connection In Millis = 96
Bytes Dequeued Bytes Enqueued
HTTP 0 0
SSL 3,948 82
Connection specific high frequency logs for connection number = 939. There is no peerId information for this connection.
DateTime Event ReplicatorId Num Bytes AdditionalInformation
----------------------- ------------------------------------------------------ --------------- --------- --------------------
2023-05-23 12:59:01.572 DC - Scheduling succeeded 0 ScheduledToServiceInNanos=19999987000
2023-05-23 12:59:01.572 NCE - Connect requested 0
2023-05-23 12:59:01.593 NCE - Connected 0
2023-05-23 12:59:01.593 TC - Connection opened 0 RemoteHostAndPort=/10.10.10.10:8080
2023-05-23 12:59:01.594 TC - Connection accepted by connection acceptor 0 RemoteHostAndPort=/10.10.10.10::8080
2023-05-23 12:59:01.594 NCE - Write outbound data 82 NumSSLBytesToBeWritten=82
2023-05-23 12:59:01.686 NCE - Inbound message received 3948 NumSSLBytesReceived=3948
2023-05-23 12:59:01.686 TC - Unexpected exception 0 Failure response received from proxy.
3. Internal communication error show up:
May 23, 2023 12:59:01 PM com.vontu.logging.LocalLogWriter write
WARNING: Internal communications error.. Internal communications error. Please see MonitorController.log for errors. Search for the string TC - Unexpected exception.
