Reset the Administrator Password on Reporter 11.x version.

Products

• Reporter
• Reporter-S500
• Reporter-VA

Issue/Introduction

If you lose or cannot remember the default admin password (the person who has total access to the Reporter appliance), you can reset the password without losing all of your configurations.
Most password management for Reporter 11.x is done in Management Center. The following procedure is specifically for the root admin user on Reporter only.
When you or someone in your organization performed the initial configuration of the Symantec Reporter appliance, you defined the initial Admin password to accompany the default admin username. Use the following procedure to reset the password.
If the appliance was configured with a separate Console setup password and you cannot remember it, the only way to recover is to perform the restore-defaults factory-defaults operation, which results in a loss of all databases and configuration.

Resolution

The appliance serial port connects to a serial terminal or a workstation with terminal emulation software. Use the serial connection to access the serial console, to open a serial connection to the appliance, complete the following steps:

• Connect a null modem cable to the appliance serial port. Connect the other end of the cable to a serial terminal, or to a workstation with the terminal emulation program.
• Open a terminal emulation program, such as Microsoft HyperTerminal®, PuTTY, Tera Term, or ProComm™. Configure the program to use the following port settings:

   
• Baud rate: 9600 bps
• Data bits: 8
• Parity: none
• Stop bits: 1
• Flow control: none
• Power on the appliance (if it is not already powered on) and, when prompted, press Enter three times. When prompted with the boot menu, press 2 to open Setup console,

1. After you gain access to the console, press Enter three times to activate it.

2. Press 2 to enter the setup wizard and reset the password.
3. Given that this appliance is already set up, the Network Settings values are already populated. Assuming that you want to retain these settings, press Enter for each option.

4. The Admin Account section follows the Network Settings section.

Press Enter to accept the current name (admin) and define a new password twice.

As indicated, the Admin password is reset.