pdm_backup fail: perl528.dll was not found

Products

• CA Service Management - Service Desk Manager

Issue/Introduction

When we try to create a backup the application show the message:

"The code execution canot proceed because perl528.dll was not found"

Execute command:

"pdm_backup -f d:\file ALL"  

(manual: https://techdocs.broadcom.com/us/en/ca-enterprise-software/business-management/ca-service-management/17-3/administering/configure-ca-service-desk-manager/managing-your-database/database-backup.html)

Customer platform:

Windows 2019 Server - SQL Server 2019.

Environment

Release : Service Desk Manager 17.3 

Resolution

Replace the existing pdm_backup.exe and the perlxx.dll file from the NX_root\bin folder from another working environment with the same patch level will resolve the issue. 

Additional Information

 You need to look out for these 3 things. 

1) pdm_backup.exe  --- > timestamp, in case it is a very old file, dating back to 2020, replaced this. 

2) Perllib- > make sure that the folder inside the perllib is matching with the version of the perlxxx.dll 

3) Perlxxx.dll in the bin folder is matching with the version as the folder in the perllib as mentioned above.