New custom attribute fields not visible
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New custom attribute fields not visible

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Article ID: 266955

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Updated On: 10-17-2023

Products

Clarity PPM SaaS

Issue/Introduction

I created a series of new fields in a CIT, added an API Attribute ID and I can see them and use them as filters or columns in the list view, but my users can't see them.  The fields are not secured, so I'm not sure what is preventing them from seeing them. I cleared the application cache and asked the user to clear their cache.  the fields are still not visible.  

Resolution

Admin who created/can see the fields did force save on the Project object which consequently made the elusive fields visible again to the non-admin users.

Additional Information

Open ticket with Clarity DevOps to perform a rolling restart of each app server to make ensure all app services are in sync.