pdm_k_reindex fails with status 4

Products

• CA Service Management - Service Desk Manager
• CA Service Desk Manager

Issue/Introduction

When running pdm_k_reindex the following error appears in the logs

EBR_REINDEX.LOG:

Indexing of document ID: KD:<ID> failed with status 4.

stdlog:

AHD10905:Search text '-' doesn't contain any significant words

Environment

Release : 17.3

Cause

Special character causing this issue

Resolution

1. Identify the Knowledge Base Article(s) with the problem using the ID noted in the logs.

2. Edit > Remove or change the '-' character from the Knowledge Document and run pdm_k_reindex