Legacy java Management console of Edge Secure Web Gateway unexpectedly exit immediately after successful login using authentication realm admin account

Products

• ProxySG Software - SGOS

Issue/Introduction

On SGOS 7.3.12.1 and 7.3.13.x,  Legacy java  management console always exit by itself immediately after successful login using RADIUS or LDAP or IWA account or Local user account or any authentication realm admin account

If using newly introduced local built-in web admin console (Refer here) , the issue is not seen.

If login is attempted using Legacy Java Management console using console admin user (built-in admin) , issue is not seen

The conditions to trigger this issue are (must match all conditions)

• SG OS 7.3.12.1, 7.3.13.x 
• Legacy Java console
• Login to the console using RADIUS or LDAP or IWA account or Local user account or any authentication realm admin account

Environment

ProxySG running 7.3.12.1 or 7.3.13

 

 

Cause

This is a bug and this is addressed in 7.3.14.1

 

Resolution

This is a bug and this is addressed in 7.3.14.1

Workaround that can be used

1. Use local web console
2. Use Java legacy console using console admin user (built-in one)
3. Launch the Java MC app (https://<proxy-ip>:8082/Secure/Local/console/mc_index.html?Legacy) inside IE (or Edge with IE compatibility mode) using IWA/Radius/LDAP/Local Realm admin user credentials. In order to run Edge in IE compatibility mode, refer here