CA Service Management 17.3 RU20 and 17.3 RU21 download

Products

• CA Service Catalog
• CA Service Desk Manager
• CA Service Desk Manager - Mobile Application
• CA Service Desk Manager - Xtraction
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

Cannot locate CA Service Management 17.3 RU20 and 17.3 RU21 patches for download from the Broadcom Support Portal

Environment

CA Service Management 17.3 RU20 and 17.3 RU21

Resolution

Due to know issues discovered with the CA Service Management 17.3 RU20 and 17.3 RU21 patches, it is recommended that customers apply the latest CA Service Management 17.3 RU23 patch instead.

Documentation on installing the CA Service Management 17.3 RU23 patch 

All known issues detected in CA Service Management 17.3 RU20 and CA Service Management 17.3 RU21 have been resolved in CA Service Management 17.3 RU23.

If for some reason you still require access to CA Service Management 17.3 RU20 and CA Service Management 17.3 RU21, please open a Broadcom Support Case for further assistance.