IDM Provisioning Directory upgrade picking up the wrong file location and is attempting an install instead of an upgrade.

Products

• CA Identity Manager

Issue/Introduction

We are upgrading CA IDM components from 14.3 CP2 to 14.4 CP2.
While upgrading the provisioning directory, the installer is picking up a wrong location.   The IDM Provisioning component is installed on the D Drive in location D:\CA\Identity Manager\Provisioning Directory, however the installer is picking the location C:\ProgramFiles(86)..

 

Another oddity is that the Upgrade screen the installers displays incorrectly  "The wizard will upgrade the following - etrust Admin repository 14.3 to Provisioning Directory 14.4"

 

Environment

Release : 14.4

Cause

Comparing this problematic environment with a working test environment, the cause of this was determined to be a missing \CA\Identity Manager\Provisioning Directory\_uninst\ folder. 
The _uninst folder had been zipped up in the past and the installation configuration settings could not be gathered from that folder by the installer. 

Resolution

 

After we unzipped and replaced the \CA\Identity Manager\Provisioning Directory\_uninst\ folder the upgrade found the correct installation folder on the D drive and the upgrade completed as expected.