Late execution of SD Job with Boot Level Logoff User

Products

• CA Client Automation - IT Client Manager
• CA Client Automation
• CA Client Automation - Software Delivery

Issue/Introduction

Sometimes when a SD Package with 

Boot Level Before execution = "Logoff user"

is sent to a machine, the logoff is done but the SD Job execution does not start immediately. It starts after about 10 minutes.

 

Environment

Client Automation 14.5 CU5

Cause

This problem occurs when SD Package has boot option :

Boot Level Before execution = "Logoff user"

 

and when Agents are using the new Toast Notification method.
DSM/Common Components/CAF/General/CAF Dialog: Enable Toast Notifications = True

 

Sometimes, due to a thread synchronization issue, the logoff is done with a delay and the new sdagent process could not start.

 

In TRC_CF_CAF_SERVICE_*.log we could see this :

220323-13:36:20.3828458L|004364|000011a0|CAF_SERVIC|caf |caf |000000|INFO | CFPlugins::startPlugin: Cannot start DSM service: a logoff is in progress. sdagent 

Resolution

Open a case at CA Broadcom Technical Support and request the fix T5IZ473 (for Agent 14.5 CU5)

This fix replaces the file cfCafDialog.exe and should be applied on the Agents.