APM IIB/ACE Monitor - "Incorrect cipherSpec"
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APM IIB/ACE Monitor - "Incorrect cipherSpec"

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Article ID: 266523

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Updated On:

Products

CA Application Performance Management SaaS

Issue/Introduction

The below WARN messages are reported in the Agent log:

[WARN] [IntroscopeAgent.iib-ia] Incorrect cipherSpec
[WARN] [IntroscopeAgent.iib-ia] MBStatisticsCleanup.getQueueDepth MQException error occured.Will try again after a interval.

 

In the MQ Log file:

AMQ9639E: Remote channel 'INTROSCOPE.SVR' did not specify a CipherSpec.

EXPLANATION:

Remote channel 'INTROSCOPE.SVR' did not specify a CipherSpec when the local

channel expected one to be specified.

The channel did not start.


ACTION
:

Change the remote channel '' on host ''

to specify a CipherSpec so that both ends of the channel have matching

CipherSpecs.

----- amqcccxa.c : 4430 -------------------------------------------------------

AMQ9999E: Channel 'INTROSCOPE.SVR' to host 'host(n.n.n.n)' ended

abnormally.

 

EXPLANATION:

The channel program running under process ID 31649 for channel ''

ended abnormally. The host name is '; in some cases

the host name cannot be determined and so is shown as '????'.

 

ACTION:

Look at previous error messages for the channel program in the error logs to

determine the cause of the failure. Note that this message can be excluded

completely or suppressed by tuning the "ExcludeMessage" or "SuppressMessage"

attributes under the "QMErrorLog" stanza in qm.ini. Further information can be

found in the System Administration Guide.

----- amqrmrsa.c : 632 --------------------------------------------------------

Environment

Release : SAAS

Cause

The problem is related to defect DE528058

Resolution

1) Upgrade to latest APM Infrastructure Agent IIB Monitor version 23.5

2) Set introscope.agent.iib.profiles.jms.connection.ssl.cipherspec=TLS_RSA_WITH_AES_256_CBC_SHA256

Additional Information

https://techdocs.broadcom.com/us/en/ca-enterprise-software/it-operations-management/dx-apm-agents/SaaS/infrastructure-agent/IIB-Monitoring.html