Cannot upgrade from windows 10 to windows 11 using Patch Management Solution

Products

• IT Management Suite

Issue/Introduction

With Patch Management Solution the Windows 11 22H2 is not showing as applicable to the update.

Environment

ITMS 8.6

Environment information Client:

• Symantec Management Agent: 8.6.3268
• Altiris Software Update Agent: 8.6.3058
• OS: Windows 10 Enterprise (x64) 21H2

Resolution

To upgrade from Windows 10 to Windows 11, the only option is to use Software Management Solution and the following KB documents this process:

Upgrading to Windows 11 using Software Management Solution