Emailing Alarms from OneClick not working
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Emailing Alarms from OneClick not working

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Article ID: 266506

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Updated On: 03-18-2024

Products

Spectrum Network Observability

Issue/Introduction

We just upgraded to Spectrum 22.2.7 / 22.2.8  and when we try to email alarm details it fails. This is happening on all OneClicks, where they worked before.

SPC-OCC-10265 An internal web server error occurred. See the log file on the web server for details.

An error similar to the following is seen in the $SPECROOT/tomcat/logs/catalina.out as well:

Jun 21, 2023 13:14:39.116 - java.lang.NoClassDefFoundError: javax/activation/DataHandler
        at com.aprisma.spectrum.app.web.util.Email.sendEmail(Email.java:106)
        at com.aprisma.spectrum.app.web.servlet.EmailServlet.doPost(EmailServlet.java:161)
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:528)
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:596)
        at jdk.internal.reflect.GeneratedMethodAccessor160.invoke(Unknown Source)
        at java.base/jdk.internal.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
        at java.base/java.lang.reflect.Method.invoke(Method.java:566)
        at org.apache.catalina.security.SecurityUtil.lambda$execute$0(SecurityUtil.java:280)
        at java.base/java.security.AccessController.doPrivileged(Native Method)
        at java.base/javax.security.auth.Subject.doAsPrivileged(Subject.java:550)
        at org.apache.catalina.security.SecurityUtil.execute(SecurityUtil.java:311)
        at org.apache.catalina.security.SecurityUtil.doAsPrivilege(SecurityUtil.java:170)
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:207)
        at org.apache.catalina.core.ApplicationFilterChain.lambda$doFilter$0(ApplicationFilterChain.java:137)
        at java.base/java.security.AccessController.doPrivileged(Native Method)
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:136)
        at org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:53)
        at jdk.internal.reflect.GeneratedMethodAccessor145.invoke(Unknown Source)
        at java.base/jdk.internal.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
        at java.base/java.lang.reflect.Method.invoke(Method.java:566)
        at org.apache.catalina.security.SecurityUtil.lambda$execute$0(SecurityUtil.java:280)
        at java.base/java.security.AccessController.doPrivileged(Native Method)
        at java.base/javax.security.auth.Subject.doAsPrivileged(Subject.java:550)
        at org.apache.catalina.security.SecurityUtil.execute(SecurityUtil.java:311)
        at org.apache.catalina.security.SecurityUtil.doAsPrivilege(SecurityUtil.java:253)
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:176)
        at org.apache.catalina.core.ApplicationFilterChain.lambda$doFilter$0(ApplicationFilterChain.java:137)
        at java.base/java.security.AccessController.doPrivileged(Native Method)
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:136)
        at org.apache.catalina.filters.HttpHeaderSecurityFilter.doFilter(HttpHeaderSecurityFilter.java:126)
        at jdk.internal.reflect.GeneratedMethodAccessor145.invoke(Unknown Source)
        at java.base/jdk.internal.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
        at java.base/java.lang.reflect.Method.invoke(Method.java:566)
        at org.apache.catalina.security.SecurityUtil.lambda$execute$0(SecurityUtil.java:280)
        at java.base/java.security.AccessController.doPrivileged(Native Method)
        at java.base/javax.security.auth.Subject.doAsPrivileged(Subject.java:550)
        at org.apache.catalina.security.SecurityUtil.execute(SecurityUtil.java:311)
        at org.apache.catalina.security.SecurityUtil.doAsPrivilege(SecurityUtil.java:253)
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:176)
        at org.apache.catalina.core.ApplicationFilterChain.lambda$doFilter$0(ApplicationFilterChain.java:137)
        at java.base/java.security.AccessController.doPrivileged(Native Method)
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:136)
        at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:167)
        at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:90)
        at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:607)
        at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:130)
        at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:93)
        at org.apache.catalina.valves.AbstractAccessLogValve.invoke(AbstractAccessLogValve.java:673)
        at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:74)
        at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:343)
        at org.apache.coyote.http11.Http11Processor.service(Http11Processor.java:389)
        at org.apache.coyote.AbstractProcessorLight.process(AbstractProcessorLight.java:63)
        at org.apache.coyote.AbstractProtocol$ConnectionHandler.process(AbstractProtocol.java:926)
        at org.apache.tomcat.util.net.NioEndpoint$SocketProcessor.doRun(NioEndpoint.java:1791)
        at org.apache.tomcat.util.net.SocketProcessorBase.run(SocketProcessorBase.java:49)
        at org.apache.tomcat.util.threads.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1191)
        at org.apache.tomcat.util.threads.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:659)
        at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
        at java.base/java.lang.Thread.run(Thread.java:829)
Caused by: java.lang.ClassNotFoundException: javax.activation.DataHandler
        at java.base/jdk.internal.loader.BuiltinClassLoader.loadClass(BuiltinClassLoader.java:581)
        at java.base/jdk.internal.loader.ClassLoaders$AppClassLoader.loadClass(ClassLoaders.java:178)
        at java.base/java.lang.ClassLoader.loadClass(ClassLoader.java:522)
        ... 59 more

 

Environment

All supported DX NetOps Spectrum releases 22.2.9 and earlier

Cause

The class "DataHandler" exists in more than one jar which causes the issue. A 3rd party library is causing the conflict.

Resolution

This is resolved starting with the 22.2.10 release. Upgrade to the latest releases to obtain a fix.

Resolved by engineering via defect ID DE566161.

The issue was reproducible in Broadcom labs using RH Linux systems. It was not reproducible on Windows.

There is a workaround:

  • On the OneClick server remove the mail.jar file from the $SPECROOT/tomcat/lib directory.
    • Delete it or move it outside of the $SPECROOT directory.
  • Restart the Spectrum tomcat web server service.
  • After the tomcat restart test the email send to validate it's resolved.
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