Error during XRequest com.uc4.communication.requests.UploadBinary

Products

• CA Automic Workload Automation - Automation Engine
• CA Automic One Automation

Issue/Introduction

In Client 0, Administration, Packs, Install From File - we select the *PCK.AUTOMIC_CAU_AGENT* zip file and after several minutes trying to import it, it finishes in Error with the following message in a popup:

Error while installing Pack PCK.AUTOMIC_CAU_AGENT_UNIX version 21.0.6. Error during XRequest com.uc4.communication.requests.UploadBinary

The error in the AWI log is something like this:

2023-05-18 10:18:24,485 pool-1-thread-2904     [ERROR] WS21:0/UC/UC 000000002475517  [com.uc4.ecc.plugins.actionmanager.content.view.ActionManagerPresenter] - Error during XRequest com.uc4.communication.requests.UploadBinary
com.uc4.ecc.plugins.actioncommon.utils.UIException: com.uc4.ecc.backends.exceptions.AutomationEngineAPIException: Error during XRequest com.uc4.communication.requests.UploadBinary
    at com.uc4.ecc.plugins.actioncommon.utils.UIException.transform(UIException.java:93)
    at com.uc4.ecc.plugins.actioncommon.utils.UIException.transform(UIException.java:68)
    at com.uc4.ecc.plugins.actioncommon.utils.UIException.transform(UIException.java:53)
    at com.uc4.ecc.plugins.actioncommon.apm.APMOperation.renderResult(APMOperation.java:117)
...
Caused by: com.uc4.ecc.backends.exceptions.AutomationEngineAPIException: Error during XRequest com.uc4.communication.requests.UploadBinary
    at com.uc4.ecc.backends.util.APICallHelper.sendRequestAndWait(APICallHelper.java:57)
    at com.uc4.ecc.backends.impl.dataservice.request.RequestService.lambda$sendAndWait$0(RequestService.java:66)
...
    ... 16 common frames omitted
Caused by: com.uc4.communication.TimeoutException: Request timed out (180000)
    at com.uc4.communication.WebSocketConnection.waitForResult(WebSocketConnection.java:1011)
    at com.uc4.communication.WebSocketConnection.sendRequestAndWait(WebSocketConnection.java:980)
    at com.uc4.communication.Connection.sendRequestAndWait(Connection.java:228)
    at com.uc4.webui.api.connection.AEConnectionAdapter.sendRequestAndWait(AEConnectionAdapter.java:59)
    at com.uc4.ecc.backends.util.APICallHelper.sendRequestAndWait(APICallHelper.java:46)
    ... 60 common frames omitted

Environment

Release : 21.0.x

Component: Automation Engine

Sub-Component: Automic Web Interface (AWI) 

Resolution

Workaround:

Please use AWI 21.0.6 to import the CAU Package (Jetty version) in case the issue occurs with a Jetty AWI 21.0.5 or a Tomcat AWI 21.0.6 or inferior.

Another option could be to update the agent to 21.0.7 or above.

Additional Information

A root cause has not been found for this issue.

Please open a case with Support with the AWI log referencing this case if you are still experiencing the problem.