Done Button on Action Items missing

Products

• Clarity PPM SaaS
• Clarity PPM On Premise

Issue/Introduction

We are trying to set up a process that sends a notification when a resource is assigned to a task. We have decided that the best way to do this is to have an action item created as the start step. This way the resource receives the notification that an action item has been assigned to them, and the action item shows up in the 'My Workspace' tab of Clarity. When creating the action item, the only option we want is 'Done' as the action, so that it shows up in the 'Open' part of the Action Item Workspace until it has been marked as complete.

Right now, when the 'Done' option is added to the action item, it does not show up once the action item is generated and the action item goes right to the 'Closed' part of the Action Item Workspace. We even tried having two options for the actions, 'Done' and 'Rejected', and still neither of them showed up on the actual action item. We did not have this issue when we created an action item for a change request and had 'Approve' and 'Reject' options for the users to select. How do we fix this so that the action item has the 'Done' option show up?

Environment

Release : 16.1.1

Resolution

Customer was missing post condition in the process step so that it waits until Action Item is actually responded to.