Error 1308 while repairing a Plex 721 installation

Products

• CA Plex

Issue/Introduction

In a machine the customer has installed Plex 7.2.1 Build 003 and it is working as intended

An admin by mistake additionally also installed Plex 7.2 in same machine then uninstalled this version through the Control Panel

The suspicion was that the original 7.2.1 installation was affected because of the 7.2 attempt

Customer then tried to repair the 7.2.1 installation.

He went to Windows Control Panel and executed the Modify option which launches the Plex setup. 

While running this setup - specifying the Repair option - we encounter this 1308 error  

The path that is mentioned does not exist in the customer's machine.

That path also does not exist in our testing machine.

Why does this error occur?

Environment

Release : 7.21

Cause

This issue was caused by the installation of 7.2 when 7.2.1 was already installed

Resolution

I recommended to either revert to machine snapshot from before 7.2 was installed or to reinstall Plex