Error when attempting to install CA7 Web Client

Products

• CA 7 Workload Automation

Issue/Introduction

 
When running the Ca7 WebClient install.exe executable on Windows 2019 server I get the following error:

 

Environment

Release : Windows 2019 server

Resolution

Need to add a system variable under Environment Variables to fix this issue:
 

 Please follow these steps:
 

1. From the Start menu, navigate to  Control Panel, System and Security, System.

 2. Click  Advanced system settings in the left pane.

 3. In the  Advanced tab, click  Environment Variables.

 4. Under System Variables, click New .

 5.  Add the following system variable for Windows 2019 Use:

        JAVA_TOOL_OPTIONS= "-Dos.name=Windows Server 2016"  
 (make sure and include the quotation marks as they are written in the Parameters value).

6. Click  OK . Then try running the installer again.