Master Startup Fails - user_keystore (No such file or directory)

Products

• CA Automic Applications Manager (AM)

Issue/Introduction

The following error is seen from command line when starting the master processes.....

waiting for java awapi to start

Error: java awapi timed out.

In review of the $AW_HOME/log/RmiServer.log the following error can be seen....

main: .SocketManager: Try port 60010
main: .SocketManager: TLSv1.3 SunJSSE version 11
main: .SocketManager: findPort: 60010 java.io.FileNotFoundException: /home/test/am94/data/user_keystore (No such file or directory)

Environment

Release : 9.3 and 9.4

Cause

This error can occur if the user_keystore and/or user_keystore_config do not exist in the data directory.  The requirement for the user_keystore and user_keystore_config was put in place starting in Applications Manager 9.3. This is seen in the following documentation release notes…

Custom SSL Certificates for Connection Authentication Now Required

You must use a custom SSL certificate for connection authentication by creating user_keystore and user_keystore_config files on the Automation Engine and client machines.

Release Notes (broadcom.com)

Resolution

Make sure that the user_keystore and user_keystore_config files exist in the data directory as described in the documentation linked below...

Using Custom SSL Certificates for Connection Authentication (broadcom.com)