Error tab in objects shows ServiceUnavailableException:

Products

• CA Automic Workload Automation - Automation Engine
• CA Automic One Automation

Issue/Introduction

While working in the AWI when any object is opened, there is a tab on the left side of the open object above the General tab showing the word Error and the alert triangle symbol.  When clicking on that tab, it gives the error ServiceUnavailableException:.  Screenshots below show the error tab and the error message along with a third screenshot showing the same object through Tomcat.

 

 

Environment

Release :

Resolution

To immediately solve this issue, a restart of the Jetty AWI must be done.

For root cause, please gather the following and open a case with Broadcom Support:

1. Log in to client 0 as an administrator user
2. Go to the Administration perspective, then to AWI Management and Logging
3. Change log content to TRACE (all user actions)
4. Reproduce the error by opening an object, seeing the warning icon "Error tab" and clicking on it, viewing the "ServiceUnavailableException:" message
5. Turn off tracing by following steps 1 through 3, but changing Log Content back to its original setting (usually this will be "Info (global configuration values)").

Send Support the following:

All WP and CP logs from the automation engine /temp directory
The AWI logs from the \osgi-tmp\0 folder if using the Jetty AWI or from the \logs directory if using tomcat.