crash of sd_jexec.exe during SXP Package installation

Products

• CA Client Automation - IT Client Manager
• CA Client Automation

Issue/Introduction

Crash of sd_jexec.exe process during installation of SXP Packages

Reason:
sd_jexec.exe caused an EXCEPTION_ACCESS_VIOLATION in module MSVCR100.dll at 0023:73F9FDEE, strstr()+0030 byte(s)

Registers:
EAX=01FF3968  EBX=00000000  ECX=6C8B6344  EDX=00007361  ESI=00000000 
EDI=00000000  EBP=0135C960  ESP=0135C938  EIP=73F9FDEE  FLG=00210202 
CS =0023      DS =002B      SS =002B 
ES =002B      FS =0053      GS =002B

Call Stack:
0023:73F9FDEE (0x00000000 0x6C8B6344 0x00000000 0x0135C990) MSVCR100.dll, strstr()+0030 byte(s)
0023:74001A93 (0x00000000 0x6C8B6344 0x00000000 0x00000000) MSVCR100.dll, mbsstr()+0018 byte(s)
0023:6C8B106D (0x00000000 0x00000000 0x00000000 0x00000009) SD_RDCNF.dll, Ordinal19()+4205 byte(s)
0023:6C8B24D1 (0x6C5A0D54 0x6C5A28FC 0x00000001 0x0135CA64) SD_RDCNF.dll, SDGetProfileIntA()+0017 byte(s)
0023:6C58E490 (0x00000000 0x00000000 0x0135E1C0 0x6C589651) tngsma.dll, SDUUID::fromBytes()+7360 byte(s)
0023:6C584374 (0x00000000 0x00000000 0x00000000 0x03C39BB0) tngsma.dll
0023:6C589651 (0x0135E1E4 0x005DCD70 0x0135E1E4 0x00000067) tngsma.dll, TNGSMA_RunJobA()+3217 byte(s)
0023:6C589866 (0x03C39BB0 0x005DCD70 0x6C9B9E30 0x0135E5E0) tngsma.dll, TNGSMA_RunJobW()+0102 byte(s)

 

In SXP trace files, following errors appear :

8.2 11:42:04 - - smamain.cpp 445: TNGSMA_RunJobA 
8.2 11:42:04 - - smamain.cpp 446: c:\program files (x86)\ca\dsm\agent\units\00000001\usd\sdjexec\ccf35bc6-fbc4-4a1c-9075-e466776b8cca.cnr 
...
8.2 11:42:04 - F smamain.cpp 1137: RunJob() called with different Jobfile!! 
...
8.2 11:42:04 - - smamain.cpp 565: ***** trace NULLPOINTER detected (no info) ***** 

Environment

Client Automation 14.5

Resolution

Open a case at CA Broadcom technical Support to get the fix T5IZ472 (for Agent 14.5)

Additional Information

Remarks :

Fix T5IZ472 is included in patch CU7