Azure Microsoft App Proxy and Service Point

Products

• CA Service Management - Service Desk Manager
• CA Service Desk Manager

Issue/Introduction

Environment is using NTLM authentication and an Azure app proxy to authenticate external users to Service Point

Authentication attempts to Service Point display the following error:

 

Environment

CA Service Desk Manager/Service Point 17.3 and 17.4

NTLM Authentication

Azure Application Proxy

Cause

Incident microservice casm.conf.js not configured correctly

Resolution

To enable authentication you can configure xFlow casm.conf.js (<xFLOW_Installed Directory>\APPS\Services\incidentmicroservice-17.3.479\public\conf)

api and bui

to reflect the Application Proxy URL with no ports

var casm_admin = {
    config: {
        api : {
            server : 'https://DOMAIN.MSAPPPROXY.NET' + '/api'

        },
        bui : {
            server : 'https://DOMAIN.MSAPPPROXY.NET' + '/bui'

        },