Job "SM Installer: Enable Trace" fails

Products

• CA Client Automation - IT Client Manager
• CA Client Automation

Issue/Introduction

Sending the job "SM Installer: Enable Trace" to Agent fail with error:

"Exit code 1 indicates possible error [SDM228001]"

Looking at SD Agent logs, the following message can be seen:

|SDAgent   |                |sdjeipcslaveprogress|000603|DETAIL | notifyparent success.
|SDAgent   |                |sdjeipcslaveprogress|000621|DETAIL | Job message received from parent process for job SW:CA DSM Agent + Software Delivery plugin (English only Edition) 14.5.0.153 Proc:SM Installer: Enable trace is 
|SDAgent   |                |sdjeipcslaveprogress|000329|NOTIFY | SDJEIPCSlaveProgressIf::SMdispatch() - replying to message

|SDAgent   |CFSMCAPI        |CFSMCAPI            |000000|DETAIL | SmiEndPoint::handleMspiMessage : returning 00000000
|SDAgent   |                |sdjecontainerif.cpp |001438|NOTIFY | SDjob 1 returns: 1 ExitCode: 1
|SDAgent   |                |sdjecontainerif.cpp |002824|NOTIFY | Execution not OK

Environment

Client Automation 14.5

Resolution

Checking further at the logs, the following messages can be seen:

|sxp       |CcnfAgentApi    |CCcnfAgentApi.cpp   |002318|DETAIL | SetParameterValue(/itrm/usd/sxp/Module, All, test, NULL, NULL): ACCESS_DENIED.

|sxp       |sxpccnf         |sxpccnf.cpp         |000410|WARNING|  !!! ccnfWritePrivateProfileString():err 31: can't set /itrm/usd/sxp/Module/All to test !!!

This could be cause by 2 reasons:

1.- Ensure CAF and SD Agent plugin are configured to run as Local System.
2.- Ensure that the following Configuration Policy is set to 'locally manager':

DSM -> Software Delivery -> Software Management -> Modules to be traced