ERROR: "Database connection can not be established" ERRORCODE=4499, SQLSTATE=08001" OM Web Viewer 12.1

Products

• Output Management Web Viewer

Issue/Introduction

One of our Web Viewers has suddenly stopped allowing users to log on the web viewer, producing the following message:

Database connection can not be established. Contact your System Administrator.

ConnectException: Error opening socket to server ........with message: 
EDC8128I Connection refused. (Connection refused). ERRORCODE=-4499, SQLSTATE=08001 Error Code: -4499

 

Environment

• Output Management Web Viewer 12.1
• Db2

Cause

Timeouts due to DB2 being unavailable.

Resolution

Speaking to the DB2 team resolved the issue. Issue was related to DB2 shutdown on another system. Restarting the task resolved the problem.