robot or probe does not start on an OS or probe that is not listed as certified.

Products

• DX Unified Infrastructure Management (Nimsoft / UIM)
• CA Unified Infrastructure Management On-Premise (Nimsoft / UIM)
• CA Unified Infrastructure Management SaaS (Nimsoft / UIM)

Issue/Introduction

We have installed robot 9.36 or later on a linux version not listed on the compatibility matrix, or the probe matrix does not show the probe is compatible with the OS we have installed. 

Environment

• Release: 20.4

Cause

With the release of UIM 20.4 CU4, development has removed the glibc library check to allow you to install on uncertified OS's. This does not mean that the robot or the probes will work on this uncertified OS.

cdm probe may be the only probe that works on these untested robots.

DX UIM Compatibility Matrix (broadcom.com)

Linux

Red Hat Enterprise Linux (RHEL), SUSE Linux Enterprise Server (SLES), Debian, and Ubuntu are the Linux distributions certified for 

DX UIM

. Other Linux distributions compatible with these would generally work.

The robot v9.36 is part of the 

DX UIM

 20.4 Cumulative Update 4 release. The robot v9.36 and later are auto-certified to work out-of-the-box on all newer versions of supported Linux platforms, subject to the minimum version of the glibc library. Certifying the robot on the newer version of the Linux platform is not necessary for the following scenarios:

• When you have 

  DX UIM

  20.4 CU4 or later
• When you have robot v9.36 or later with 

  DX UIM

   20.4 CU3 or an earlier release

Note: For RHEL, robot installation has a dependency on the OS packages

chkconfig

 and 

initscripts

. These packages may not be bundled by default in newer versions. Ensure that you install these packages before installing the robot.

Resolution

In this example, robot 9.36 is installed on AIX 7.3. In the screenshot below, here is the list of all certified probes for AIX and its versions. Only db2 has been tested and certified to run on this OS.

If the probe works, great, you may continue to use it. If the probe does not work, it is currently not supported.

This is the same for any OS that is not certified, if it works, great, if not, there is nothing support can do to make it work.

DX UIM Probes Support Matrix (broadcom.com)

What should you do? Open an idea on the community forum requesting the probe/OS be certified. You may also contact your Broadcom account manager who can contact the product manager to discuss your options.

Additional Information

How to raise an enhancement request for DX UIM (broadcom.com)

Linux OS's that are not in the supported robot list, when the robot is installed and it starts the first time as part of the installation, it does not create the required start up scripts when the OS is restarted. Customers will need to create their own scripts to start the robot.
DX UIM Compatibility Matrix (broadcom.com)