SMC HTTP status 404 - NOT found due a loss of electricity.

Products

• Management Center - VA

Issue/Introduction

Due a fire explosion customer powers off all the data center. and with the electricity restored, all VMs (proxy, reporter, CASB...) work well, but the SMC's GUI interface continued to display the "HTTP status 404 - NOT found" even though  the SMC services were restarted.

Environment

Release : 3.x.x.x

Resolution

Investigating the reported error, reveals that both http & https accesses were failing, and further checks revealed that the running MC image was failing boot and there was also no possibility to change the default boot image.

Following the above, the only options, to regain access to the GUI (management console) is:

• To recreate the VM instance, with the same version for which you have got a backup of the db, and then restore the available, and working db.

For guidance on how you may initially configure the MC, after recreating the VM instance, please refer to the Tech. doc. with the URL: MC Virtual Appliance Initial Configuration.

Completing the above, you should gain full HTTP access to the appliance, resolving the reported issue.

For guidance on how you may do the restore of the backed up db, please refer to the guidance in the Tech. doc. with the URL below.

Restore an MC Backup Configuration

Note: Restoring Management Center backup, for 3.x.x.x release has to be done from the CLI, as detailed in the Tech. Doc. above. While we are able to back up MC config from Jobs, on the GUI, there isn't such option to do a restore of the config. from the GUI. I should be done from the CLI.