Failed to get param itrm/dmdeploy/FTPPassword

Products

• CA Client Automation - IT Client Manager
• CA Client Automation

Issue/Introduction

In TRC_CF_DMDEPLOY_0.log following error appears :

 

040523-12:37:43.6797615L|007224|00001c3c|DMDeploy  |DmDeploy        |cdmdeploy.cpp       |006538|ERROR  | Failed to get param itrm/dmdeploy/FTPPassword.

 

What does mean this error ? How to eliminate it ?

Environment

Client Automation - 14.5

Cause

The error "Failed to get param itrm/dmdeploy/FTPPassword." occurs because the parameter itrm/dmdeploy/FTPPassword does not exist in comstore :

290323-20:04:45.3591326L|004200|00001918|DMDeploy  |CcnfAgentApi    |CCcnfAgentApi.cpp   |001600|DETAIL | API call: GetParameterValue(itrm/dmdeploy, FTPPassword, <pszParameterValue>, 4096, NULL)
290323-20:04:45.3599616L|004200|00001918|DMDeploy  |CcnfAgentApi    |CCcnfAgentApi.cpp   |001690|DETAIL | GetParameterValue(itrm/dmdeploy, FTPPassword, ..., NULL) returns CCNF_PARAMETER_NOT_FOUND
290323-20:04:45.3600094L|004200|00001918|DMDeploy  |DmDeploy        |cdmdeploy.cpp       |006538|ERROR  | Failed to get param itrm/dmdeploy/FTPPassword.
 

This parameter is used during deployment of Linux/Unix Agent using ftp method to download the source files.

Resolution

If deployment of  Linux/Unix agent with deployment Wizard and ftp method is not used you could ignore this error.
 
But to remove this error from logs following command could be executed to set a dummy password :

 

1- Execute this command to get the encrypted format of a password (dummy in below example) :

sd_acmd encrypt dummy

 

 

 

2- Execute this command with the encrypted password found in step 1 :

ccnfcmda -cmd SetParameterValue -ps itrm/dmdeploy -pn FTPPassword -v "G2ehlIus29LRAEYIN4pXKg"