"Use Job Conditions" check box and conditions Tab on Process Flow Component is greyed out

Products

• CA Automic Applications Manager (AM)

Issue/Introduction

When viewing or editing a Process Flow Component:

1. Checking the 'Use Job Condition' box, the Conditions Tab becomes greyed out
2. When defining an Output Device in the Conditions Tab, the 'Use Job Condition' box option becomes greyed out

This is the expected behavior.

However, there is a rare occasion that BOTH the 'Use Job Condition' box AND the 'Conditions Tab' are greyed out. This results in a situation where component conditions can not be edited or removed AND the 'Use Job Condition' box can not be unchecked.

Environment

Release : 9.4 and higher

Resolution

As the component can be used in multiple Process Flows, run the below statement to find the correct component that needs to be updated.

select a.so_module, b.so_task_name, b.so_use_module_cond, b.so_det_seq
from so_job_table a, so_chain_detail b
where b.so_chain_seq=a.so_job_seq
and b.so_task_name='<Component Alias Name>';

Example:
SQL> select a.so_module, b.so_task_name, b.so_use_module_cond, b.so_det_seq
from so_job_table a, so_chain_detail b
where b.so_chain_seq=a.so_job_seq
and b.so_task_name='DELDEFAULT';

SO_MODULE                      SO_TASK_NAME                   S SO_DET_SEQ
------------------------------ ------------------------------ - ----------
SYSTEM                         DELDEFAULT                     Y         22
SYSTEM_COPY                    DELDEFAULT                     N         35

Use the SO_DET_SEQ value and insert into below statement to update the correct Component. In this example, the value 22 is used. Run the below sql to make the update and commit:

update so_chain_detail set so_use_module_cond='N'
where so_det_seq='22';

commit;