"Use Job Conditions" check box and conditions Tab on Process Flow Component is greyed out

Products

• CA Automic Applications Manager (AM)

Issue/Introduction

When viewing or editing a Process Flow Component:

1. Checking the 'Use Job Condition' box, the Conditions Tab becomes greyed out
2. When defining an Output Device in the Conditions Tab, the 'Use Job Condition' box option becomes greyed out

This is the expected behavior.

However, there is a rare occasion that BOTH the 'Use Job Condition' box AND the 'Conditions Tab' are greyed out. This results in a situation where component conditions can not be edited or removed AND the 'Use Job Condition' box can not be unchecked.

Environment

Release : 9.4

Resolution

An update to the database end needs to be made to allow the 'Use Job Condition' to become available again. 

Please open a case with Broadcom Support and reference this case for further review and solution.