New FTP job failing with read timeout error

Products

• Autosys Workload Automation
• CA Workload Automation AE - System Agent (AutoSys)

Issue/Introduction

We are trying to set up an FTP job first-time job is going error.
We have checked the port connectivity and added FTP to the user in the agent.

From the plugin_log_ftp.log
05/05/2023 08:13:54.696-0500 1 FtpPlugin.Thread-28.CybFTPClient.run[:178] - Command execution failed:
                                                                            cybermation.plugins.ftp.CybFTPException: Read timed out
                                                                                at cybermation.plugins.ftp.client.CybFTPBaseClientCommand.initialize(CybFTPBaseClientCommand.java:205)
                                                                                at cybermation.plugins.ftp.client.CybFTPClient.run(CybFTPClient.java:174)
                                                                                at java.lang.Thread.run(Thread.java:821)
                                                                            Caused by: cybermation.library.communications.CybConversationTimeoutException: Read timed out

 

Environment

Autosys 12.x
system agent 12.x

Cause

The client created an FTP job type but the target FTP server was setup for SFTP and silently refused the connection for FTP

Resolution

Had to change the job type from FTP to SCP in order to use the SFTP protocol to connect to the target.

Additional Information

install putty locally and test the connection using psftp.exe to make sure communication works from agent machine to the target.