appworx status command showing awcomm process as offline even though awcomm process is running

Products

• CA Automic Applications Manager (AM)

Issue/Introduction

Running a 'appworx status' command shows that the awcomm process as Offline even though the awcomm process is running

[ams@hostname ~]$ appworx status
Agent                          Program      Status  Sleep   Last Act   Pid
AMS943                         awcomm       Offline 0        1 hours   2537

AMS943                         rmiserver    Running 0        1 hours   2561
AMS943                         agentservice Running 0        1 hours   2623

 

Environment

Release : 9.4.2

Resolution

The best way to resolve this issue is to log into the Applications Manager server and run the following commands:

1. stopso all
2. stopso awcomm
3. ps - ef | grep awcomm (to find awcomm process if still running)
4. kill -9 <awcomm process id>
5. cd $AW_HOME/status 
6. rm * (to delete all contents of the $AW_HOME/status directory)
7. startso all

This will recreate all required files in the status directory and the 'appworx status' command should report correctly.