Upgrade Apache Tomcat for JasperReports

Products

• CA Service Management - Service Desk Manager
• CA Service Desk Manager

Issue/Introduction

Instructions on how to upgrade Apache Tomcat in JasperReports 

Environment

CA Service Desk Manager 17.4

JasperSoft Server 9.0

All Supported Windows Operating Systems

Cause

It may be necessary to update Apache Tomcat for vulnerability reasons or other requirements.

Resolution

We recommend testing all changes/upgrades in a non-PROD environment first.

With JasperSoft 9.0, the following Tomcat versions are supported/certified:

9.0.x

Here are the steps required to upgrade JasperSoft Tomcat:

1. Download the appropriate Tomcat 9.x version from the Apache website 

2.  Install the new Tomcat version following the instructions from Apache's website to a new directory.  Do NOT start the new Tomcat service.

Refer to the Apache Tomcat Setup Guide for details regarding Tomcat Window service deployment:

3. Copy the jasperserver-pro folder from the original Tomcat install (i.e. apache-tomcat\webapps\jasperserver-pro) to the Tomcat webapps directory of the new Tomcat version.

4.  Copy the JRS repository JDBC jar file from the original Tomcat install apache-tomcat\lib directory to the new Tomcat \lib directory.  

5.  Navigate to the new Tomcat install bin folder (i.e. Tomcat 9\bin) and run the Tomcat Administration program (i.e. Tomcat9w.exe) and click on the Java tab

6.  Configure the JVM settings the same the as the previous Tomcat installed version

7.  Start the new Tomcat service and test access to the JasperSoft UI.