SDM/xFlow, Advanced Availability configuration
What services should run so that Service Point app works?
Service Desk Manager 17.3 and higher
The following services would need to run in order to have a working Service Point app
--background server: CA Service Desk Manager Server
--app servers: CA xFlow Analyst Interface
--Search Servers: CA Service Management Search Server
--Service Catalog servers: CA Service Catalog
Please note that
1. search servers could be on app servers
2. for best practice, "CA Service Desk Manager Server" service should run on standby server