What services should run so that Service Point app works?

Products

• CA Service Management - Service Desk Manager

Issue/Introduction

SDM/xFlow, Advanced Availability configuration

What services should run so that Service Point app works?

Environment

Service Desk Manager 17.3 and higher

Resolution

The following services would need to run in order to have a working Service Point app

--background server: CA Service Desk Manager Server

--app servers: CA xFlow Analyst Interface

--Search Servers: CA Service Management Search Server

--Service Catalog servers: CA Service Catalog

Please note that

1. search servers could be on app servers

2. for best practice, "CA Service Desk Manager Server" service should run on standby server