View User Task - Access Roles Tab is not loading or loading very slowly.

Products

• CA Identity Manager

Issue/Introduction

Navigate to "Access Role" tab. Once you click on this tab it takes a long time to load.  In some cases the browser continues to spin and the tab never loads. 

Environment

Release : 14.4 CP2

 

Cause

In the directory.xml there is a well known called "memberof" (%MEMBER_OF%). Lets say we have a membership rule that this user is part of groupC, you are a member.  At the same time, this MEMBEROF attribute should be sync'ed.  GroupA, GroupB, but not a member of groupC.  During evaluation.  If you are a member of A and B you are good.  If memberof is C but not a member or doesn't know, it will use the filter. The result is it goes through every single group to see if a member.  Depending on how many exist this could take a long enough time to take minutes to load in the browser or in few cases, long enough time where the browser continues to spin (loading), timeout, or fail.

Resolution

1. Review StrictMemberOfMode. Set this to true and try again. 

https://techdocs.broadcom.com/us/en/symantec-security-software/identity-security/identity-manager/14-4/configuring/advanced-settings/business-logic/miscellaneous-properties.html

 

2. Confirm, at the time of this writing, you are are on least 14.4 CP2

 

3. If continue to have an issue with the Access Role tab loading, please open a case with support and upload your \iam_im.ear\library\imsapi6.jar