SLAs are not available (view and create new)

Products

• iDash Workload Automation

Issue/Introduction

We are not able to view/create SLAs from GUI, or remove the SLA objects from CLI.  On the other hand, we can retrieve SLA objects from CLI (idlist). Get a error message the user is an unauthorized user, but the user has the highest permissions in EEM for sure.

The following error in the log file:

23-04-25 07.35.06 [ERROR] http-nio-8080-exec-37:com.ca.idash.core.security.eem.EEMSecurityProvider: 
com.ca.idash.eem.ae.AESecurityException: CAUAJM_E_71008 Error authorizing identity

Environment

Release : ALL

Resolution

Need to delete EEM from the Admin Tool and add it back to reestablish a fresh connection.