How to insert TicketID in alarms manually through WebBrowser or using some DX Operational Intelligence API
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How to insert TicketID in alarms manually through WebBrowser or using some DX Operational Intelligence API

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Article ID: 265231

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Updated On:

Products

DX OI SaaS

Issue/Introduction

How to insert TicketID in alarms manually through WebBrowser or using some DX Operational Intelligence API?

Environment

Release : SAAS

Resolution

TicketID is a special field, it is not possible to edit it through the web console or API.

The workaround is to use a custom field to insert a ticket value.

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