"An error has occurred during processing" during initial usage of Xtraction Document Designer
Article ID: 265105
Updated On:
Products
Issue/Introduction
Customer has freshly installed Xtraction version 2021.3 and is trying to create a new report in Document Designer.
When trying to drag a Component to the report, the following error is seen:
"An error has occurred during processing. Please try again. If this continues to occur, please contact the application administrator."
the log file C:\Program Files (x86)\Xtraction Software\Xtraction\Data\Log\Xtraction.Web.log
show the following error:
ERROR Xtraction.Service.WorklistService - Error
Xtraction.Db.DataException: A record could not be loaded from the Worklist table.
We followed the following articles:
also as per this article i found the cause is already unselected
Environment
Release : 17.3
Cause
Data Source was not configured correctly to the Service Management Data Source
This is the default Xtraction Data Source and not the Service Management Data Source
Resolution
In Windows, you will move the data source to the following location:
Xtraction/Data/Configuration
Then you will need to open Xtraction Data Model Editor and open the Service Management Data Model.
Once the Data Source has been added in Data Model Editor, go to Tools > Connection String Editor
Click the Box next to your data then hover your mouse to the right side of the Connection string and click the ... that appears
This will bring up the Connection Details configuration screen
Ensure the Test connection is successful
Next, click the Data Sources Folder and ensure the Active Check box is checked for the components you wish to generate reports:
Save all of this configuration
In Xtraction go to the DATA SOURCE, click the Database icon, and select your data source
Now you should be able to drag Components to your Reports
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