Are there policies for Service Desk RESTful API?

Products

• CA Service Management - Service Desk Manager
• CA Service Desk Manager

Issue/Introduction

Is it possible to use a policy in CA SDM REST? If yes, how?

Environment

CA Service Desk Manager 17.x

Resolution

Unlike SOAP web service, there is no policy for RESTful web service in Service Desk.

Instead, REST web service use the login id's access type/role for the session access to Service Desk objects. For example, an Administrator RESTFul API login/session can do almost everything while an Employee access type user session/access key has very limited privilege.