Tomcat Agent for windows not loading

Products

• CA Application Performance Management (APM / Wily / Introscope)

Issue/Introduction

The tomcat agent for windows was installed following the documentation guidelines, but the agent is not starting in APM.

 

Environment

Release : 21.3

Tomcat version 9.0 and 9.2

Resolution

The configuration instructions in the documentation is for starting Tomcat using catlina.bat so making any changes in the catalina.bat will not work since the Tomcat service does not use this file.

To call the Java Agent, you need to go to the Tomcat bin folder and execute the tomcat9w.exe which allow you to configure Tomcat with additional options.

In the Java tab, at the end of the Java Options add the following

-javaagent:c:\apache-root\Agent.jar

-Dcom.wily.introscope.agent.agentName=<NameOfAgent>