How to create alarm email notification in SOI

Products

• CA Service Operations Insight (SOI)

Issue/Introduction

How to create an email notification for an alarm in SOI?

Environment

Release : 4.2

Resolution

Please follow the below steps:

1.     Open the UI dashboard, then select Administration, then select Manager Configuration.
   
2.     Select Email Configuration and enter the configuration for your SMTP server
3.     Then on the SOI console, select tools then select Escalation Policies and Actions 
4.     Select the Action tab then Add a new action and select Action type Send Email   Fill out the information 
5.  In the email message Right-click to add variable values to your email message $[Alert Severity] $[Alert Source]$[Alert ID]
   
6.     Ok to save the action.
7.     On the Policies tab, create a new policy to automate the email action.