Unable to open portal explorer for a tenant which is recreated with the same name

Products

• CA API Developer Portal

Issue/Introduction

Unable to open portal explorer for a tenant which is recreated with the same name 

The portal explore opens a new screen with a 500 server error .

The tenant was previously deleted using the restman call 

 curl --request DELETE  "https://apim-<Portal_domain>:9443/provision/tenants/tenantname" --cert ./certs/apim.pem --key  ./certs/apim.pem -kv

And recreated with the same tenant id using the create_tenant.sh script.

A newly created tenant with a new name works oke

 

Environment

Release : 5.2

Resolution

It seems the tenant delete does not delete the org user for the tenant, which is causing a issue when the tenant is recreated with the same name.

To resolve this we have to delete the tenant once more and recreate it again.

Before recreating it , go to the apim tenant .

https://apim.<Portal_domain>

login with admin pw 7layereyal7

Go to the settings menu and select users

select the user PORTAL,Administrator where the organization is referring to the deleted portal tenant "Portal API Org for tenantname(Consumer )" delete this user 

after this recreate the tenant using the create_tenant.sh script 

Now you  can access portal explorer for this tenant.