UIM Upgrade failed during the JRE install phase: inst_execute_status failed: permission denied

Products

• DX Unified Infrastructure Management (Nimsoft / UIM)
• CA Unified Infrastructure Management SaaS (Nimsoft / UIM)
• CA Unified Infrastructure Management On-Premise (Nimsoft / UIM)

Issue/Introduction

Upgrade from 20.3.3 to 20.4 fails during the JRE install and reports permissions errors

uimserver_ia_install.log

 impl.UIMServerConfigureController:distributePackageDistsrv:3063 [Thread-40]  - distsrvPkgStatus response: DistsrvPackageDistributionStatus{strJobId=java_jre-1682465412275, strJobDescription=NMS installation, strPackageName=java_jre, strPackageVersion=, strRobotAddress=''.....=finished, bExpiredFlag=false, nResultCode=6, strResultString=inst_execute_status failed: permission denied, nAttemptNumber=0, nAttempts=2, nRetryAttempts=0}
2023-04-25 19:31:40,138 ERROR impl.UIMServerConfigureController:run:478 [Thread-40]  - NimException caught
(1) error, Failed to install package 'java_jre' to robot after 3 attempts. error: inst_execute_status failed: permission denied
    at com.nimsoft.install.uimserver.action.impl.UIMServerConfigureController.distributePackageDistsrv(UIMServerConfigureController.java:3071)
    at com.nimsoft.install.uimserver.action.impl.UIMServerConfigureController.configureJRE(UIMServerConfigureController.java:973)
    at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
    at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
    at java.lang.reflect.Method.invoke(Method.java:498)

Environment

Any UIM version

Cause

The installer was executed without administrative privileges

Resolution

Run setupCAUIMServer.exe with 'Run as administrator" option