CASB Investigate: Activity: Download Error: "Service Unavailable Error from the API"

Products

• CASB Advanced Threat Protection
• CASB Audit
• CASB Gateway
• CASB Gateway Advanced
• CASB Security Advanced
• CASB Security Advanced IAAS
• CASB Security Premium
• CASB Security Premium IAAS
• CASB Security Standard
• CASB Securlet SAAS With DLP-CDS
• CASB Securlet SAAS With DLP-CDS
• CASB Securlet SAAS
• CASB Securlet IAAS

Issue/Introduction

 

In CloudSOC / Investigate / Activities Tab / "Download Errors" Clients may see errors like this:

(Large Client 1 week activity)

Sanitized example:

Usual Format

"Failed to download File [XXXYYYZZZ] due to Service Unavailable Error from the API"

Resolution

Normally these files do get downloaded / scanned a day or so later.

If you search 1 week using the Resource ID from a Download Error Event with "Failed to download File [XXXYYYZZZ] due to Service Unavailable Error from the API"

- you will normally see multiple events, where that file was successfully downloaded.

 

Additional Information

Engineering is working on a fix so these specific Download Errors do not appear and cause Clients to be concerned.