Unable to access Incident, receiving a red banner stating Unexpected error occurred

Products

• Data Loss Prevention Core Package

Issue/Introduction

We have one user that gets a error when trying to see details on a network Incident Unexpected error has occurred.

Local host logs show

java.lang.NumberFormatException: For input string: "undefined"java.lang.NumberFormatException: For input string: "undefined"
    at java.lang.NumberFormatException.forInputString(NumberFormatException.java:65)
    at java.lang.Long.parseLong(Long.java:589)
    at java.lang.Long.parseLong(Long.java:631)
    at com.vontu.manager.struts.pagebuilder.IncidentIdAware$StoreNextPreviousIDs.process(IncidentIdAware.java:80)
    at com.vontu.pagebuilder.preprocessor.CompositePagePreProcessor.process(CompositePagePreProcessor.java:60)
    at com.vontu.pagebuilder.preprocessor.AnnotationPagePreProcessor.process(AnnotationPagePreProcessor.java:55)
    at com.vontu.pagebuilder.preprocessor.CompositePagePreProcessor.process(CompositePagePreProcessor.java:60)
    at com.vontu.manager.struts.pagebuilder.DefaultPageCreationStrategy.preprocessPage(DefaultPageCreationStrategy.java:52)
    at com.vontu.manager.struts.pagebuilder.PageOutputAction.execute(PageOutputAction.java:80)
    at com.vontu.manager.report.snapshot.IncidentSnapshotDisplayAction.execute(IncidentSnapshotDisplayAction.java:67)
    at sun.reflect.GeneratedMethodAccessor600.invoke(Unknown Source)

Environment

Release : 16.0

Cause

The user has removed the ID column from their incident list view. 

Currently, the page builder utility uses the list view to pull the ID number from. If it has been omitted it creates a null reference and you receive this error.

 

Resolution

Add the ID number back to the user's list view and the issue will be rectified.

Defect DLP-71719 has been accepted, and is slated to be corrected ina future release.